You should have received an email on the date of your purchase at the email address you provided at checkout. The email subject is "Thanks for shopping with us" Make sure to check your spam folder in case it’s not in your inbox. Digital product links are valid for 30 days, make sure to download your guide before the link expires. If you haven't received the confirmation email with your digital download(s), please read the answer to "I didn't receive receive an email confirmation [..]" below.

If you have not received the email confirmation with your digital product link upon purchasing: 1. Ensure that the transaction/payment went through. 2. Remember which email address you entered at checkout (sometimes, one of your email addresses is entered automatically, so check all possible inboxes) 3. Check your spam folders If you have done 1 through 3 and still need support, please email orders@hellofrenchnyc.com with the full name and email address you provided at checkout, and your order number if you have it. Please allow at least two business days for a response (we’re a tiny team!)

If you purchased the Parisian's Travel Guide on presale, you should have received an email on December 22nd, 2022, with a link to download your digital guide. Make sure to check your spam folder in case it's not in your inbox. You can download your guide with the link in this email. You have 30 days to download the PDF (the link will expire). If you click the link on your computer the PDF will be downloaded (make sure to save it somewhere you can find it when you need it, the title of the PDF is "Hello Paris, A Parisian's Travel Guide by Hello French") If you are on your phone, you can save the guide in various ways: - on Dropbox, if you have an account (tap 'Save to my Dropbox') or - you can upload the file directly on your phone by clicking 'Export' or the save/upload icon. I usually save PDFs in my Files folder; you can do the same, too! If you have not received the email announcing the release of the guide on December 22nd, please email orders@hellofrenchnyc.com with the full name and email address you provided at checkout and your order number if you have it. Please allow at least two business days for a response (we're a small team!).

The link to the Google Map can be found in the digital guide itself, and in the email confirmation you received following your purchase. You can access the map on any digital device. We recommend opening the map using the Google Map app (tap the OPEN button, see below). You will see all the pins in the Paris Guide and can read a short description of each. N.B.: when you open the map for the first time, all the categories will be checked, and all the pins will appear. You can filter your search by unchecking the categories you don't need (you can always check them again later). Once you find a spot you’d like to visit, click on the pin to view the place. If you have a Google account, you can also save the pin to your own Google Maps. However, you cannot duplicate or save the entire map to your Gmail account. You also agreed not to share the Google Map or any Hello French digital products when you purchased them.

The audios are hosted on Dropbox - you don't need an account, but you do need an internet connection to access/listen to the recordings. We chose to host the audio recordings this way to avoid having a PDF file too large for you to download. That’s also why a new page opens when you tap the sound icon 🔉 on Le Bouquin or the associated audio links on the Parisian's guide. If you’re opening the PDF on your iPhone, we recommend you save the PDF in your “Files” and toggle between the PDF and the audio page. On your computer, we recommend you open your PDF and the Audio tab in separate windows and have them both visible (by splitting your screen, for example), so you can see the text while listening to the audio recordings.

Tap the Download link on your email confirmation and save it onto your Files folder on your iPhone. However, you have other options based on your preferences for saving PDF documents onto your phone (like Drop Box). I use "Files" myself. Some people prefer to download it on their computer first and then Airdrop it to their phones (but the PDF saving process is the same as it would be for any digital files with a PDF format). From experience and feedback from other French learners, using Le Bouquin on your computer (or iPad) may be a more enjoyable learning as the screen is more extensive, and you can easily toggle between the audio files and the PDF.

Since your purchase is a digital product, it is deemed “used” after we have emailed you the PDF for download. All purchases made on www.hellofrenchnyc.com are non-refundable or exchangeable. Since the products made available on this website are intangible, there is a strict no refund policy.

The purchase of all Hello French digital products, including PDF downloads and online material, is subject to the following terms and conditions. If you purchased a digital item, you have agreed to these terms: All digital products are non-sharable. No portion of the products may be reproduced or distributed in any form without prior written permission from Cécilia Jourdan. Since your purchase is a digital product, it is deemed “used” after we have emailed you the PDF for download. All purchases made on www.hellofrenchnyc.com are non-refundable or exchangeable. Since the products made available on this website are intangible, there is a strict no-refund policy. Hello French NYC reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings without prior notice.

It is an e-book (a digital book) with 70 interactive exercises to engage with, covering a range of topics to help you improve various language skills. The book’s exercises pair directly with each lesson from Le Bouquin.

Once you complete your purchase, you'll receive an email with a download link. You can download the e-book to your device and start interacting with it immediately. Once saved, if you’d like to find and access the PDF file on your device, you can search it with the title “Hello French Le Cahier”.

The e-book is designed to work on a variety of platforms including iOS, Microsoft Windows, and Android devices. However, for the best interactive experience, we recommend using Adobe Acrobat Reader.

The e-book is in PDF format, which allows for interactive features like text fields, annotations, and embedded links.

Yes, you can if you prefer working with a physical copy. However, this will disable the interactive features, and you will still need the digital version to access all the audio recordings. We recommend experiencing the e-book digitally for the full range of interactive exercises. Also, our final quiz is to be taken online, so you will need an internet connection to complete it at the end of Le Cahier.

We have endeavored to make this e-book as accessible as possible. However, the level of accessibility may depend on the PDF reader you use. Adobe Acrobat Reader has several accessibility features.

This feature depends on your PDF reader. Adobe Acrobat Reader and some other tools offer the ability to zoom in and adjust display settings.

Absolutely. The e-book is delivered via a secure link and is free from any malware or security risks.

The e-book is copyrighted material and intended for individual use. Sharing the e-book would be a violation of our terms of service.

All purchases are final, non-refundable and non-exchangeable as the Hello French digital products are deemed “used” once you receive the email confirmation containing your download(s). You can review our Digital Policy here.

You can reach out to orders@hellofrenchnyc.com for support. Our customer support team is available Monday-Friday to assist you. Please allow 2 business days to receive an answer from our team.

iOS: Use the 'Markup' tool in the native PDF reader. Windows/Android: Open the PDF in Adobe Acrobat Reader and simply click the field to start typing.

iOS: Use the 'Markup' tool and choose the circle or line options. Windows/Android: Use the 'Comment' or 'Drawing' tools in Adobe Acrobat Reader.

iOS: Use the 'Markup' tool to draw a checkmark or a circle. Windows/Android: Use the 'Comment' tool in Adobe Acrobat Reader to place a checkmark.

iOS: Use the 'Markup' tool and select the line option. Windows/Android: Use the 'Drawing' tools in Adobe Acrobat Reader.

Each audio exercise has a link that will redirect you to the audio file hosted on our website. Simply click the link to start listening. You can also refer to the complete list of audios on our website. Note that an internet connection is required to open the audio recordings. If you experience issues, try opening the link in a different browser.

Adobe Acrobat Reader: Click the 'File' menu and choose 'Save' to save your progress. Re-open the file later to continue. Apple Preview: Simply close the file, and it will prompt you to save. Your annotations will be saved automatically. Foxit Reader: Use the 'Save' or 'Save As' option from the 'File' menu. Microsoft Edge: Use the disk icon on the toolbar or the 'Save As' option in the menu to save your annotations. PDF Expert: Changes are saved automatically as you make them. Simply close the file and re-open it later to continue.

Make sure you've opened the PDF in a software that supports interactive features. We recommend Adobe Acrobat Reader. If the problem persists, try downloading the e-book again.

Ensure that your device is connected to the internet. If you still experience issues, try opening the link in a different browser.

Some PDF software might not support drawing or annotation features. We recommend Adobe Acrobat Reader for a fully interactive experience.

If you have questions or need assistance, don't hesitate to contact the Hello French team at orders@hellofrenchnyc.com!

There are several tools and software available that provide interactive PDF capabilities. Here are some commonly used options: Adobe Acrobat Reader Platform: iOS, Windows, Android Features: Text fields, Drawing, Annotations, Links Download: Adobe Acrobat Reader Instructions: Open the PDF and use the toolbar options to interact with the document. Click on fields to enter text, use 'Comment' or 'Drawing' tools for annotations. Apple Preview Platform: macOS, iOS Features: Text fields, Drawing, Annotations Instructions: On a Mac, simply double-click the PDF to open it in Preview. On an iOS device, you can use the 'Markup' tool. Choose the tool you want to use for drawing or text from the toolbar. Foxit Reader Platform: Windows, Android Features: Text fields, Annotations, Links Download: Foxit Reader Instructions: Open the PDF and utilize options from the toolbar for text and drawing. Google Drive PDF Viewer Platform: Web-based, accessible on all platforms Features: Limited support for Text fields, Links Instructions: Upload the PDF to your Google Drive and double-click to view. For interactive fields, you may have to download and use a more feature-rich tool. Microsoft Edge Platform: Windows Features: Text fields, Annotations, Links Instructions: Right-click the PDF file and choose to open it with Microsoft Edge. Use the annotation options for drawing and text fields. PDF Expert Platform: macOS, iOS Features: Text fields, Drawing, Annotations, Links Download: PDF Expert Instructions: Open the PDF in PDF Expert and select the tool you need from the toolbar. Note that not all tools may offer the same level of interactivity, so it's advisable to use a tool that best suits your needs. For the most seamless and trouble-free experience, we recommend using Adobe Acrobat Reader.